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An exciting opportunity for a Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre. You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim. Client Details Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool. They are currently going through a period of growth and are looking for Customer Service Advisors to join their first response team. Our client offers great career progression, competitive salary and excellent benefits. Description Duties of the Customer Service Advisor will be: Handling and managing high volumes of calls from Clients and Customers Provide excellent Customer Service Liaising with internal departments and clients Obtain clients details, checking eligibility or a claim Carrying our full identification checks Profile The successful candidate will have the below skills: Ability to work in a fast-paced environment Strong written and verbal communication skills Focus on consistently achieving targets Strong problem-solving skills IT proficiency and a good eye for detail Job Offer Entry-level role in a well-established business, also offer an internal recruitment program, meaning many new options for progression within any sector in law. As well as this they offer fantastic on-site facilities including: Local Cafe with in-house discount 20% an on-site gym with mental well-being facilities
We have an exciting opportunity available for a Customer Service Manager to join a successful outdoor sportswear brand for their growing customer service team based in Liverpool. This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence. You will be responsible for managing team members and maintaining general communications. Provide strong leadership, creating a proactive and successful operational team which strives to exceed expectations, delivers to defined benchmarks and ensures that standards and processes are followed to provide a best-in-class customer service Main roles and Responsibilities: Lead and manage a team of customer service representatives, providing coaching, training, and development opportunities to ensure excellent customer service delivery. Develop and implement customer service policies and standards. Address and resolve customer complaints or concerns, escalating issues when necessary. To develop the tools available to better manage customer interaction, including the adoption of live chat and CRM systems. Take ownership of creating and maintaining KPIs which manage and drive team efficiency. Collaborate with cross-functional teams to address customer pain points and improve overall customer experience. Requirements, skills and experience: Experience in a similar customer services management role. Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong problem-solving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism. Enthusiastic understanding of omni-channel operations - cross departmental - online and offline. Able to develop a team through training and mentoring. Salary/Package: Full-time, Permanent. 100% in office. 25 days holidays, your birthday as a holiday plus 8 bank holidays. Generous staff discount. Discounted marketplace with money off/cash back from 100's of places. BBBH30839