You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
Are you a seasoned manual labourer with a background in carpentry, looking for a fresh and exciting opportunity?
Our client, a leading manufacturer of window furnishings and accessories, is on the lookout for a talented Skilled labourer to join their dynamic warehouse team of 20 in Leatherhead.
Experience
An ideal candidate would have undertaken a previous role in carpentry and would have worked in a factory environment.
The successful candidate will respond to IT support requests in accordance with the helpdesk procedures and priorities.
We have a super opportunity for an IT Technician, set in lovely ground in the heart of Surrey.
This role requires someone who has come from a similar position, with extensive knowledge of IT operations and are able to oversee maintenance IT infrastructure.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.