You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
Maintain regular interaction with both customers and partners, via email and phone, to maximise account resolution whilst maintaining strong relationships.
Agreeing repayment plans where appropriate or referring to Recoveries for action where necessary.
Manage an assigned portfolio of accounts to minimise the volume that progress through the collections cycle.
You will identify and capitalise on every sales opportunity, inspiring your customers with the perfect solutions for their requirements.
As a Branch Manager, you will be a natural leader with excellent communication and organisation skills, enabling you to motivate and develop your team.
General
Come and join us as a results driven Branch Manager to deliver sales and exceed customer expectations whilst leading a hugely successful branch team.
This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular our Finance systems.
This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular , Finance systems.
Job Description: My client is a non-profit organization dedicated to supporting unpaid carers throughout Surrey.
With a strong commitment to making a difference in the community, they are seeking a passionate and results-driven Giving Coordinator to join their team.