We are seeking a highly motivated and experienced Customer Service Manager or Senior Team Leader to join our amazing client on a 12-month fixed term contract to lead the customer service team.
There will be plenty of process improvements and efficiencies required, enhance the level of customer service they provide as standard make it outstanding, performance management of the team and developing individuals.
The ideal candidate will have a passion for customer service, excellent leadership skills, and a proven track record of managing a successful customer service department.
This will enable you to help our customers find the perfect products tailored to their lifestyle and requirements.
You will spend time building great relationships with customers by listening and understanding their needs.
About the roleAs an optical consultant you will be working on the shopfloor providing a high standard of care to our customers, recommending products to aid their health and lifestyle.