Answering all customer enquiries that may include but are not limited to orders, pricing, and delivery updates.
Specialist Medical equipment supplier requires an experienced Customer Service Advisor to act as first point of contact for all customer enquiries relating to products and services.
Responsibilities
Build sustainable relationships and trust with customer accounts through open and interactive communication.
In this role, you'll be the friendly voice their customers rely on for support, helping them with everything from inquiries to returns, and ensuring that every interaction is smooth and professional.
We're looking for a dedicated Customer Service Executive to join the dynamic team.
Are you passionate about delivering exceptional customer experiences?
Posted by Hays Specialist Recruitment Limited • £28K/yr
Your New Company
This is an amazing opportunity to join a company which continuously invests in its people, products, customers and technology.
You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.
The hourly rate will increase after 6 months in role.
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).
General
Utilising your English and German language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full time, permanent basis.