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We have exciting Opportunity for talented Customer Service Advisors to work on a fix term 6 months contract for modern and growing international business with state of art facilities based in Andover. In this role you will be first point of contact into the business delighting customers, working with our logistics and distribution networks to drive through expedient resolutions to any issues that arise. This will be a full time role working Monday to Friday, in office hours (9:00AM - 5:00PM). After training period you will be able to work from home 2 days a week. Salary offered is up to £28,000 per annum pro rata Some of your main duties will be: Helping to support the achievement of OTIF 100% to all customers. Responding to email customer requests. Escalating any enquiries as where necessary within the organization. EDI & Manual order processing Actively supporting daily operations of key accounts. Take part in ad hoc customer audits running traceability exercises. Responsible for helping to resolve last minute problems that arise. Liaise with the Planning team to ensure successful customer delivery and pro-actively communicate on order shortages and/or amendments as necessary. Working with the commercial team and directly with the customer to ensure stock on end of life is utilized, including the rework of some products where necessary. Managing the day to day relationship with our logistics, warehouse and storage providers making sure they are delivering to expectations on an operational basis. Arranging general uplifts of customer orders and returns. Provide support to other departments and carry out any other duties as necessary to support the wider business. Skills and competencies essential in this role: Customer centric experience Excellent customer service skills Ability to resolve daily customer issues to the required satisfaction Ability to work well within a tea Following instructions and procedures Able to adapt and response to change Great active listening and response skills If you feel that this role is suitable for you apply with your CV and we will be in touch shortly. When successful you will be able to start immediately.
About the opportunityAn important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don't need optical experience to join us as a Retail Assistant, but you will have worked in a retail or a customer-facing environment. This is a fantastic opportunity to join a business that puts the customer at the heart of everything we do. Full training will be provided, and your responsibilities include: Build great relationship with customers by listening and understanding their needs.Help our customers find the perfect products tailored to their lifestyle and requirements.Order and dispensing of glasses and contact lenses.Providing aftersales support through adjustments.Work together as part of a team.Administrative tasks associated with the store in which full training will be provided. About youYou love working with people and enjoy working as part of a team. You will support our customers, welcoming them into our store with a big smile. You will try to deliver the best customer experience possible. If you are a customer advisor, sales assistant, or passionate about providing great service we would love to hear from you. You will help our customers find their perfect eye wear needs. You are passionate and enthusiastic about delivering fantastic customer service. You enjoy learning about new products and brands, and the technical and regulatory aspects.Our Benefits Great compensation package plus discretionary bonus schemePension schemeOne of the best staff discounts in the UK22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allow you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop with career opportunities across Boots Opticians including franchise, Retail and Pharmacy. Why Boots?Boots Opticians is one of the leading optical chains in the UK. Our purpose is to help everyone see what's possible, so we're looking for people who go the extra mile to change things for the better for our customers and our team members. Bring your skills to a business that offers genuine career progression thanks to diversity of stores and roles and expect to be supported and developed.Our Diversity and Inclusion commitmentDiversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.What's next?Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. If you are successful at interview, please be aware that all contract documentation will refer to this role as Optical Consultant Foundation.