Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner.
Document all user identification information, including name, department, contact information, and nature of problem or issue.
General
The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests.
A high reputable client of mine who specialise in the sale & hire of a wide range of plant machinery across the UK are looking to regularly expand their team across the UK with Field Service and Static Engineers.
Main Purpose of the Role
The main duties of this role are Machine Diagnostics, Servicing and Repairs to all the clients product ranges.
Are you an experience multi-skilled engineer
Are you looking for the opportunity to work for a large business, servicing large plant equipment, covering a regional patch and open doors to progression?