The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
Ensuring outstanding levels of customer service at all times both face-to-face and on the phone
A fantastic opportunity has arisen for a Customer Service Advisor / Sales Assistant to join this national distributor of products for the construction industry.
This is a varied role which offers great progression and training and would suit someone with great communication skills who is looking to progress their career in sales and customer service.
Handle large volumes of repair calls from customers.
Job Description
This role involves providing excellent customer service to ensure customer satisfaction and timely resolution of repair issues.
As a Maintanance Advisor, you will be responsible for handling a high volume of repair calls, diagnosing repair issues, and efficiently raising necessary work orders.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.
Support customers to address their barriers to employment by individual tailored packages of support so they have the necessary skills and confidence to secure and sustain employment.
Achieve delivery targets by working with customers to identify employment opportunities and support them into and during employment.
Be the coach and mentor and be the principle highly trusted contact to build strong positive relationships, guide, motivate, challenge, encourage and help customers obtain sustainable employment.