Our client is a leading online retailer who is currently seeking a Customer Support Representative to join their team in Crowborough.
The job implies support and assistance within the sales office (order processing, outgoing and incoming phone calls, responding to enquiries) .
You will report directly to the Head of Customer Service and you will work extremely close with the external sales team and the Dispatch/Warehouse & Purchasing Department.
You'll help with frame adjustments, repairs, and fittings.
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs.
Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.