We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
They are seeking a Customer Service Advisor to join their busy and friendly team.
This will be acting as the first point of contact to all customers, and you will be responsible with assisting them with their queries in a professional working manner over the phone and via email.
We are working with a leading property management company who are based in the West End of London.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.