Handling inbound queries relating to a wide range of topics.
The Role
As a Customer Service Agent, you will engage with customers over the telephone, addressing their questions, resolving any complaints and providing essential support or their account.
Posted by Clear Choice Recruitment • £24K/yr to £28K/yr
We are currently looking for experienced, customer service executives from a contact centre environment who have ideally worked specifically within insurance or at least within financial services.
We are currently recruiting on behalf of an award-winning insurance company.
Due to significant growth, they are expanding their Cardiff based team.
Whatever the question, the concern, or the risk, we can get the right people in a room and find the right answer.
With a no limits approach, we can rise to any challenge.
Our collective power is also helping us to change the insurance narrative - doing right by our clients while using insurance as a tool to build resilience for individuals, businesses and communities.
Whether it's filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries ... the opportunities are endless, but everything you do matters ... ensuring our customers get everything they came for, served quickly and efficiently.
About the role
You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same.