In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
Take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
The role is responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.
Tradewind St Albans is currently for 2 dedicated Teaching Assistants to join this OFSTED 'Good' school in Shefford from ASAP in an ongoing role!
Are you an experienced Teaching Assistant, learning support assistant or Graduate looking for a classroom experience before progressing to teacher training?
Would you be interested in joining a school in Shefford well known for support, training and routes into teaching?