Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
General
We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Posted by Lloyd Recruitment Services Ltd • £12.50/hr to £13.30/hr
Key Responsibilities
Act as the primary contact for queries.
Resolve issues promptly and maintain accurate records.
Do you thrive in a customer focused role
Our client's friendly team, is now recruiting individuals initially on a six-month fixed term contract, where you will provide outstanding service and support to their customers.
Lead the Group Customer Engagement Strategy, ensuring effective communication and engagement with customers.
General
This role is pivotal in ensuring that the voice of residents is heard, shaping service design, and improving service delivery through effective management of customer feedback and complaints.
We are recruiting on behalf of a large housing association, the UK's largest provider of affordable housing.
As a Customer service field agent in Bexley ,You will be travelling in your own car and visiting specific homes within a 40-mile radius of Bexley (DA15), encouraging residents to complete a vital survey for the Office of National Statistics (ONS).
This is your moment!
Love the thrill of visiting new places, interacting with diverse communities, and breaking away from the ordinary?
Posted by Antony James Recruitment Ltd • £18/hr to £20/hr
Main Duties
Accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, focusing on complex cases.
General
This is initially a temporary position for 3 months.
Antony James Recruitment Ltd are delighted to working with a client based in Croydon in recruiting a Interim Service Charge Analyst.
Provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints.
Acts as a first point of contact for all enquiries including those from Members of Parliament, Councillors and stakeholders coming into the Division including ICW and FOIs.