Responsibilities include proactively resolving customer concerns promptly and efficiently; investigating and resolving customer complaints in a timely manner; collaborating with dealers and suppliers to process orders and provide timely updates; assisting customers with in-life queries regarding their vehicles.
As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving their commitment to excellence.
One of the UK's largest providers of car and van leasing is looking for a Customer Services Representative to join their award-winning team.
The Customer Feedback Assistant will work with the Customer Feedback team and service across Great Places, to provide support to ensure Great Places provides a fair, transparent, and timely Customer Feedback service to include customer complaints and compliments.
Working as part of a busy, dedicated team handling customer feedback received via various customer channels, the Customer Feedback Assistant will ensure customer feedback is captured, recorded, and progressed in a timely way in-line with Great Places' Customer Feedback policy and the Housing Ombudsman Complaints Handling Code.
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Benefits: 25 Days Holiday BH, Flex Benefits (EMCOR UK discount scheme), Family-friendly benefits
About EMCOR UK
We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations.
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability.
Your role will support the Development Performance Manager (DPM) to manage the Development Team's procurement frameworks and analyse data to help drive the performance of the development team.
General
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
The Framework Coordinator is part of the Programme Team within the wider Affordable Development Team at Great places.