We are looking for a good customer service person able to deal with the process from start to finish
Please note I need the below in your spec if you have done this and also we can not have any gaps in your cv if you have any please fill in what you have done even if it is looking for work
Please note this role is a hybrid role based in Hayes Middlesex and as you can see a full job description and we need to see a similar job description on your cv
You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
A fantastic perm role for German native speakers at the heart of London city!
You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and German enquiries.
The German speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders.
For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.