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FTC - 1 YEAR Contract - Start March 2024-HYBRID/WFH Are you fluent in in French with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (FR) The Customer Experience Exec will provide an exceptional customer journey by promptly dealing with any telephone calls, emails or messages from new or existing customers in France. Our client offers a supportive, happy working environment with continued training and development. Working from the office, home or hybrid - excellent product training, support and progression. The Role - To deliver an exceptional post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactively advising the customer and basic technical troubleshooting To improve the customer experience by proactively anticipating and resolving any issues, which may include communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed To accurately create orders To pro-actively resolve customer complaints through to resolution to the customers satisfaction. This will involve finding and contacting customers who have left low scored feedback on a customer review site, to try to resolve and improve their experience, providing a polite and professional response to online reviews, acknowledging the concerns raised and confirming a resolution The Candidate- Fluent in French Experience of working in a contact centre or performing a customer facing role, dealing with complaints and problem resolutions via email, messaging services, social media and telephone Experience of working in a busy, demanding customer service environment Excellent written and verbal communication Please contact Louisa Ellis for further details. All applications are dealt with in the strictest of confidence. To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client's companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies. By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful. Thank you for working with Ralph Recruitment! Please contact Louisa Ellis for further details.
Established in 1969, The Original Factory Shop brings big brands at bargain prices to your local high street. With stores nationwide, our colleagues work as one team and always have fun to bring our customers the thrill of a bargain. We care about our customers and colleagues and strive to get the job done; brilliantly to bringing you best big brands with up to 70% off across fashion, beauty, home & more. We currently have an exciting opportunity for a Retail Space Planner to join our busy Commercial team. You will need to live within a commutable distance of our Burnley office; however, we do offer a hybrid working policy. Due to then nature of the role, you will also need to be able to accommodate the flexibility to travel occasionally to our stores across the UK (full driving licence essential). What will you be doing? In your role as a Retail Store Planner, you will embody the responsibility of designing store layouts aligned with company specifications and standards to ensure operational efficiency and customer satisfaction. Use available information to analyse store space and work proactively to recommend changes beneficial to store performance. Ensure accuracy of store plans, surveying sites where required. Maintain retail CAD library with accurate information during application of multiple projects. You will create value-laden layouts that seamlessly integrate with the company's treatment protocols, adhering to health, safety, and other statutory requirements. You will be pivotal in the timely delivery of layout plans ensuring all investment process milestones are met with precision. You will coordinate effectively with internal stakeholders and external consultants in the production of compliant layouts, thereby supporting corporate objectives in ranging, merchandising, and trading. You will maintain the integrity of store planning data, which is crucial for the cost-effective procurement and fit-out of stores. What we are looking for: A creative and analytical professional with a proven track record in spatial design. CAD experience. Experience working within a store layout team. Retail experience desirable (not essential). Understanding of store operations and customer behaviour. Understanding of building regulations. Exceptional communication skills written and oral. Experience collaborating with cross functional teams. Advanced IT skills (including excel). Full UK driving license essential. Benefits of The Original Factory Shop: 25 days holiday plus Bank Holidays Birthday day off Colleague discount from your first day Contributory pension scheme Employee Assistance Programme Free life insurance Hybrid Working Please click Apply to start your application. For more information about The Original Factory Shop, please go to our website at: www.tofscareers.com The Original Factory Shop is committed to equal opportunities and it welcomes applications from all who believe they fit the essential requirements of the job.