To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Due to an increase in workload volumes, we are looking for candidates who have a passion for customer service to join the team on a temporary basis at our key site in Plymouth.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK.
My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
This role will include work on our Post Office Counters
Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview.
This role will include work on our Post Office Counters
Working pattern: Varied shifts including early mornings from 5.30am (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview.
Providing an excellent customer experience is at the heart of everything we do
As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications.
So you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.