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Customer Service May start dates £11.75 per hour weekly pay Temporary contract - potential to go perm Cumbernauld Hours of work: 40 hours, 7 days per week, shifts between 7am - 11pm working on a rota basis. Rota set 3 weeks in advance. Do you have a passion for helping others? Do you have great communication skills? Keen to utilise your customer service skills? We have an exciting opportunity to work as Customer Service Advisor to support our clients existing vibrant and friendly teams. As a customer Service Advisor you will; Provide customer support by phone, email or instant message to consumers. First point of contact for inbound customer issues. Process a high volume of consumer inquiries of company products and services. Resolving a targeted percentage of those inquiries. Troubleshooting customer problems identify root cause of problem and use resources appropriately to determine how to resolve customer problems. Track and document inbound support requests and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information. Meet standards of job, such as quality standards, adherence to schedule and average handle time. Skills and abilities required; Provide excellent customer service to ensure high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
The Company A successful business whose product is as great as their customer service! Based in Aylesbury, we have several opportunities to join them on a full-time permanent basis as a Customer Service Representative. Offering hybrid working and a great benefits package and a product you can truly get passionate about. Start date Monday 10th June - cannot be changed. The Role You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the bran reputation is upheld. Answer calls within set SLA's. Deal with enquiries on phone and email, including renewals and claim enquiries. Update customer details online. Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. Customer service experience. Excellent telephone manner. Able to manage multiple enquiries. Can think on your feet and problem solve. Able to listen and negotiate to provide a solution. Have empathy when dealing with difficult calls. Other Mon - Fri, 36 hours per week on a shift pattern between 9am -6pm. You will also be required to work 1 in 4 Saturday mornings, 9am - 1pm. (Time off in lieu will be given). Mostly remote - Wednesday in the office in Aylesbury. £22,500 plus excellent benefits. You will be needed in the office once a week (Wednesday).