_______________________
______________________
______________________
_________________________
___________________
_____________________
______________________
_______________________
___________________
___________________
We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank, assisting with inbound calls and email queries from existing pensions customers and preforming administrative activities. Candidates will be required to work 37.5 hrs per week between the operational hours of 8am to 6pm, Monday to Friday. Shifts will be decided in advance. This is a great opportunity to join the financial services sector, and further your experience in customer services. As a Customer Service Agent, you will: Manage inbound calls to discuss any question or queries they may have relating to their account and updating the system with any notes from the call. Having great quality conversations to prevent avoidable events and complaints. Spotting potential complex queries / complaints and escalating where required to ensure a fair outcome. Provide a clear and efficient response within company guidelines. Updating the client database with all key information accurately. Working to client and regulatory policies and procedures at all times. We're looking for a Customer Service Agent with the following: Good experience working in a customer service role. Excellent communication skills, to include fluent English both written and verbal. Excellent interpersonal skills and empathy to really connect and make a positive experience on each interaction. Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel. Flexible and dedicated with the desire to succeed. If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers. If this sounds like the Customer Service Agent role for you, click apply now. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Your new company My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis. Your new role You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion. If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you. The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based) Salary of £24-25,000 per annum depending on experience Some of your duties will include but not limited to Providing a first class service across multichannel, phone, email and social media Updating all systems with compressive notes ensuring all details are recorded Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers Have the ability to build rapport with ease with all customers at all levels Providing weekly reports as requested Working towards and achieving weekly KPIs What you'll need to succeed Proven history in a customer service position with social media experience Passion for providing a first class service Excellent communication skills, both written and verbal Strong attention to detail Ability to build lasting business relationships to encourage repeat business Good working knowledge of Microsoft packages, including Word and Excel Objection handling experience What you'll get in return Working for an exciting organisation that can offer progression opportunities Friendly and supportive team Hybrid working model Competitive salary Working for a continually growing and high-performing culture What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk