The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
Main Duties
Become a customer experience expert and brand ambassador, providing the highest standard of customer service.
We are looking for a client support specialist with exceptional customer service acumen and experience to integrate into our clients specialised customer operations team on a fixed-term basis.
Client Support Specialist - Southampton outskirts - Own transport essential - Hybrid position working from home 1-2 days a week - £25,000-£27,000 - 12 month fixed term contract
You will be tasked with delivering unparalleled service across various channels (eBusiness, on-site consignment stock, direct ordering, distribution), effectively managing enquiries, and elevating the customer journey whenever possible.
The IT Support Analyst works within the IT Service Desk function providing IT Support for all departments within our client, to assist with and resolve IT faults and incidents as quickly as possible.
The IT Support Analyst will provision IT requests, guidance and advice to colleagues and customers with regards any questions raised (within expected targets) and partake in technical support across activity across multiple diverse systems, devices and processes in order to retain optimum service and viability of systems to all colleagues.
Our client, a public sector body is looking for an IT Support Analyst to join on an initial 6 month contract bases.
The IT Knowledge Management Specialist will use their experience in knowledge management within an IT department, to analyse the current knowledge sharing processes, identifying gaps, and leveraging technology to enhance the flow of information within Ageas Insurance.
IT Knowledge Management Specialist: Ageas in Eastleigh have a fantastic opportunity available for a candidate with strong understanding of knowledge management principles and technologies, to join the team as an IT Knowledge Management Specialist.
This is initially a 6 month contract which may be extended for the right candidate
Our client is a large l9ocal government organisation and looking for an experienced Commissioning Manager / Officer to join their team.
You will
The successful candidate will have good understanding of health and social care and experience of working within the commissioning cycle to ensure a sufficient, diverse, and sustainable supply of high-quality care and support services to meet the needs of the local population.
A local government organisation, based in the South of the UK, are currently looking for a Cyber Security Officer to come and assist the Cyber Security Manager for the organisation.