You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, also involving a range of administrative duties.
This role will be dealing with the all-round customer relations.
We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor.
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
Our Customer Service Assistants will provide a First-class service to our passengers whilst always ensuring their safety.
They will Pro-actively seek to help customers through clear communication to pass through the station whilst effectively ensuring passengers have valid tickets to use the bus replacement service, and that they are directed to the correct bus.
You'll be the first point of contact for customers, assisting them with inquiries, resolving issues, and recommending products or services to meet their needs.
As a Customer Service Sales Assistant, providing exceptional customer service while also driving sales and revenue growth.
This role requires a blend of strong interpersonal skills, sales acumen, and a passion for delivering outstanding customer experiences.
Platinum Recruitment is working in partnership with a fast-growing technology business with offices located across the UK and they are looking for a Customer Service Advisor.
Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology.
Why choose our Client
My client is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms.