To provide industry leading service support to customers who contact via an increasingly diverse range of channels.
As well as transacting orders received for Bulk and Cylinder products in a timely manner, ensures that customer accounts are administered by providing seamless and value adding interactions through the effective utilisation of customer facing systems.
Our client's Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Reed is currently working with a fantastic company who are looking for a Customer Service Executive to provide exceptional customer service to both new and existing customers.
This role general administrative duties, research, quote preparation, and supporting the sales team and Account Managers.
Day to Day of the Role
Handle routine telephone and email enquiries, process orders, and escalate complex issues as needed.
Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs.
You'll help with frame adjustments, repairs, and fittings.
Basildon - Office based Monday - Friday 8-5 or 9-6 (on a rota basis)
Full training is given.
This is a fantastic opportunity for an enthusiastic, motivated individual with strong written and verbal communication skills who wants and is willing to learn new skills and is technically minded.