Working for a global leader within the heating industry you will be working in a team communicating with customers and engineers via phone and e-mail to provide an outstanding customer service experience.
This is an on-going temporary booking with the view of turning permanent so you must be available to start immediately.
The hours are 08.00 - 16.30 with 30 mins for lunch.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes.
To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards.
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Responsibilities
Act as a key point of contact for the business regarding debtor-related queries or issues.