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This role has a starting salary of £87,561 per annum, based on a 36 hour working week. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources Hello, can we help you? Are you a seasoned customer experience leader with the passion, drive and determination to transform how the County Council engages with and supports its customers? Are you looking for your next big challenge? And we mean big! We have a large customer base with over 1.2 million people living in our county. We are looking for someone who can match our ambition, our energy and our appetite to drive excellence in all our customer interactions, and not just assist them, we want to delight them. Maybe you're the person who can help us? We are embarking on an exciting Transformation Programme to provide excellence in customer service through a model focusing on self-support, effective first line support and specialised expertise. We need a special person who can lead this collaborative journey across all parts of the Council to craft an inclusive customer hub that synchronises systems, workflows, and culture for outstanding customer support. We're looking for the person who can unleash the power of our workforce and continuous improvement, innovation, and forward thinking to sculpt a customer journey that's nothing short of delightful! What you'll be delivering: Strategic leadership and operational excellence Lead the charge in establishing our Customer Service Hub, engaging and rallying the workforce to codesign initiatives and fine tune systems for self-service while fortifying personalised support. Balance transformation with operational robustness, steering through change with finesse to ensure uninterrupted service delivery. Wear your compassion and commitment to diversity proudly, ensuring that every customer feels seen, heard, and respected. Enhancing efficiency Be a trailblazer in sculpting services tailored to customer needs, harnessing automation and technology to stay ahead of the curve. Champion inclusivity, paving pathways to support that are accessible to all and leaving no customer behind. Culture and engagement Cultivate an environment that buzzes with energy, where every team member feels valued, heard, and motivated to give their best. Infuse every interaction with the spirit of trust, confidence, and delight, leaving a lasting positive impression on our customers. Continuous improvement Forge partnerships with stakeholders to find synergies and drive impact that resonates across the organisation and with our partners. Lead by example, inspiring a culture of collaboration, innovation, and growth among your extended team. You'll be leading this work alongside a team who are passionate about the work we do and passionate about our customers. We recognise that achieving this is no mean feat, and this role is not for the faint hearted. Change can be hard for everyone, our customers, our partners and our workforce. That's why we need someone who is not only up for this challenge, but every bit as committed to the outcomes as we are. What we think you'll need to excel in this role. You will have an excellent track record of delivering transformation in a large, complex customer experience context. This could be in any sector, in any organisation. You will be an exemplary, dynamic people leader able to engage, motivate and create excellence in the teams you oversee. You'll also champion compassion, diversity and inclusion, for your workforce and our customers. What do you think - Can we help you? Contact us to find out more about our ambition and see if it matches yours. It's a great opportunity to make a great first impression with our Strategic Director, Liz, who is paving the way for this programme and she can share her passion and ambition for what we want to deliver. The job advert closes at 23:59 on 9th June with interviews planned for end of June. We look forward to receiving your application, please click on the apply online button below to submit. Our commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.,
Office Assistant Seasonal Surrey £14 per hour This role is 5 from 7 days with variable hours but some flexibility during our busy season is key. Dedicated to providing a 6-star quality private concierge service to our exclusive clients. UKME ensures that the properties we maintain are presented to the highest standard possible. This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. We are looking for an Office Assistant to undertake the following duties on a day-to-day basis: Key Responsibilities Continuously monitoring office purchasing system, contacting companies for large orders and negotiating good discounts wherever possible Maintain accurate log of suspend transactions with any relevant suppliers to ensure each item is correctly allocated to individual Client Ensure any items arriving into the office are forwarded to Client as soon as possible Logging stock and ensuring this is kept up to date Going to shops to source and purchase items on an ad hoc basis Maintain awareness of any items kept in stock to ensure they are used before any new items ordered Liaise with Office Manager regarding any orders that we are unable to fulfil Consolidation of credit card statements and ensure receipts are attached accordingly To be responsible for correct filing of contracts, receipts, delivery notes and all other relevant paperwork Receiving deliveries and ensuring they are correct Ensure that received goods in are marked off on the order forms and filed appropriately when complete Checking the validity and authenticity of invoices and ensuring all totals are correct Checking for duplication of invoices Ensuring that invoices are authorized through the correct channels and forwarded appropriately Ensure that mobile phones are logged correctly in and out, to and from clients Pack with care and organize shipping of any items that need to be sent to Client Identify and organize the safe packing of any hazmat items separately to those of a safe nature Making restaurant reservations and co ordinating take away orders as required Help with any party planning, including design ideas, placing orders and helping with on the day set up and take down Organise cars, drivers and security as requested To maintain a clean and organised workplace at all times Carry out word processing, filing and any relevant computer-based administration including accurate job logging on company system To carry out any other reasonable requests as instructed by Management To ensure a professional approach is undertaken in performing duties when interacting with clients, colleagues and external providers, with particular emphasis on maintaining confidentiality. To provide excellent customer service to all visitors and callers Ensure a professional approach is always delivered with particular emphasis on maintaining confidentiality. Liaise regularly with colleagues, supervisors and managers to ensure an efficient and effective service is delivered to the client at all times. Provide a highly customer focused service to the company and client at all times. Provide cover for colleagues during periods of absence. Adhere to all Company policies and procedures, particularly in regard to health and safety. Any other duties as and when required. Knowledge/Experience/Skills/Abilities Previous office administration experience Previous experience processing invoices and dealing with stock control Strong IT skills including high competency with MS Office, particularly Word, Excel and Outlook, and the internet Strong numerical skills Personal Attributes Highly conscientious Strong time management, organisation and planning skills High level of written and verbal communication skills across all levels Enthusiastic and self-motivated with the ability to use their initiative Highly flexible and adaptable Can work under pressure with the ability to meet strict deadlines Reliable and punctual Highly professional and presentable Able to work well in a team and unsupervised Extremely confidential and discreet Can follow instructions in a cooperative and accurate manner Logical and systematic Multi-task orientated - ability to administer work efficiently and timely across various projects simultaneously Highly level of customer service with an excellent telephone manner Apply now.