An exciting opportunity has arisen for a Clientele Services Team Manager in the insurance industry, specialising in customer service within our team based in Stockport, Manchester.
The role requires a committed individual with a proven track record in leading teams towards achieving common goals, being responsible for managing the service team, and ensuring a high standard of clientele delivery across all provisions.
Our client is a well-established player in the insurance industry with a medium-sized team spread across multiple locations.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
Our client are an independent SBU that is part of a global group - They are fast-paced, customer-centric company, and their goal is to create a driven workforce as this is the key to the success of the business.
They want people who care and are passionate about what they do.
They have the flexibility of a small company but the backing of a much larger
Innovative and forward-thinking digital company is seeking a passionate and operational Customer Support Manager to lead and enhance their customer support and tech support teams, ensuring that their community receives an unparalleled service.
As Customer Support Manager, you will provide strategic direction while offering hands-on support to create memorable and delightful member experiences.
In this pivotal role, you will be at the heart of the company's mission, fostering a customer- centric culture.