Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
Posted by Hays Specialist Recruitment Limited • £29K/yr
Your new company
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives.
Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.
Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units.
Posted by Service Service Employment Agency Limited • £24K/yr
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.
Posted by Service Service Employment Agency Limited • £24K/yr
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.
Posted by Employment Specialists Ltd • £35K/yr to £45K/yr
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
Our expanding Insurance client has created a new role of Complaints Manager to join their Central Assurance Department.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
Posted by TEC PARTNERS LIMITED • £45K/yr to £55K/yr
General
On behalf of a leading IT provider, we are seeking an experienced Account Manager/Sales Manager to lead and motivate a solutions department to achieve sales targets and drive company growth.
The successful candidate will ensure that customer service remains a top priority, monitor team member KPIs and ensure these are achieved, whilst using your experience to identify new business opportunities and develop strategies to acquire new clients.
Responsibilities
Overall management of the solutions team, including individual and department KPIs, training & development, performance appraisals, and daily staffing levels.
Posted by Howells Recruitment • £24K/yr to £25K/yr
We are working with one of the UK's leading House Builders who are looking for a successful and proactive Customer Service Administrator to join their team based in Norwich.
It will be your responsibility to liaise with residents to resolve complaints and prevent and limit dissatisfaction quickly and efficiently.
As our South East Regional Manager, you'll lead Shark Ninja's retail relationships, overseeing Brand Ambassadors in stores, focusing on Shark Floorcare and Beauty.
General
Fostering relationships to explore in-store opportunities and enhance our presence at key events.
You'll build strong relations with retailer teams, educate, and engage retailers and consumers, aiming for better siting and listing, increased market share, and sell-out.