You will be responsible for managing team members and maintaining general communications.
We have an exciting opportunity available for a Customer Service Manager to join a successful outdoor sportswear brand for their growing customer service team based in Liverpool.
This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence.
The service manager will be supervising 3 team managers within South and support the Head Of Service in managing performance and meeting the needs of the service.
Team mangers and social work teams meet the needs of the local residents, undertaking CAA and S42 safeguarding enquiries.
Promoting a strength based approach across communities.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.