Are you a motivational and proactive customer service Team Manager seeking an exciting new challenge?
CCP are proud to be supporting an amazing client with the appointment of a Contact Centre Team Manager to start ASAP.
Leading a team of up to 12 (office, hybrid or home based) Agents, you would be expected to work on a hybrid basis, working 1 or 2 days in their stunning office in Canary Wharf.
The purposes of the Customer Service Manager is to build a strong relationship with customers and stakeholders, to drive a customer centric organisation harnessing Customer feedback, identifying opportunities and making changes for improvement.
General
You will lead the Customer Service and Administration team, to ensure delivery and service levels are of the highest standard.
As the Customer Service Team Leader, you will support the team to investigate queries as well as to handle escalations and complaints.
You will have a hands-on approach to managing a team of circa 6 Customer Service Advisors who are responsible for managing billing issues and the switching process.
We are partnering with the UK's sole Supplier of 100% green gas and renewable electricity who are looking for an experienced Customer Service Team Leader to join their team.
Posted by This is Alexander Faraday Recruitment • £40K/yr to £45K/yr
You will keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet customer expectations.
Are you looking for a progressive company?
An early Friday finish and an organisation that values its employees?
The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team.
Monday to Friday office hours and Hybrid working options in the heart of London.
As the Customer Service Move Manager, you will be the main point of contact for customers, assisting them throughout their move, from the point of booking up to delivery.
They are currently seeking a Customer Service Move Manager for their team based in Surrey.
We are currently working with a family run business who specialise in international removals.