You will be responsible for managing team members and maintaining general communications.
We have an exciting opportunity available for a Customer Service Manager to join a successful outdoor sportswear brand for their growing customer service team based in Liverpool.
This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence.
We are seeking an experienced Customer Service Manager to lead and enhance our client's customer support team.
As the Customer Service Manager, you will be responsible for ensuring excellent customer service, resolving issues, and optimising customer satisfaction.
You will also oversee a team of customer service representatives and drive performance improvements.
Working with a prestigious clothing company based in the Erdington B24 Birmingham Area who are looking for an experienced Customer service Manager to join the team at an exciting time.
Our clients have huge plans for growth and are looking for someone to be a key member of the team during this time.
You will be based at their modern head office working within an enthusiastic well-established team.
We are delighted to be partnered with our friendly, professional, large, very established and award winning client as they seek to recruit a Customer Services Team Leader to join their team within their modern offices in Haywards Heath.
Full time permanent role - office based during training period of around one month, then moving to 2 or 3 days in the office and the rest working from home - full IT equipment and set up provided.
This is an excellent opportunity to join a very established company where career opportunities are plentiful.
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.