Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Posted by Mulberry Recruitment • £33K/yr to £36K/yr
The role of the Team Manager is to manage and support a Client Services Team in providing exceptional servicing to a portfolio of clients.
My client who are based in Winnersh are seeking a Customer Service Manager to join their fast growing team.
The Team Manager will be the first point of contact for the team and will be expected to have the skills and knowledge to understand and resolve any issues that should arise
Posted by Mulberry Recruitment • £33K/yr to £36K/yr
The role of the Team Manager is to manage and support a Client Services Team in providing exceptional servicing to a portfolio of clients.
The Team Manager will be the first point of contact for the team and will be expected to have the skills and knowledge to understand and resolve any issues that should arise
My client who are based in Winnersh are seeking a Customer Service Team Leader to join their fast growing team.
The Customer Services Manager is responsible for managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.
This role offers hybrid working - hours are Monday to Friday plus bonus.
The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.