Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Wilmington plc is on a mission to revolutionise our customer service operations, and we are seeking a proven leader to drive this transformative change.
General
Reporting directly to our Group COO, this is a rare opportunity for you to lead the transformation of our customer service teams in line with our recent investment in a single technology platform across our training businesses: Mercia, ICA, CLTI and Bond Solon.
Customer Success and Operations Director - Hybrid
What We Can Offer You: Competitive Salary, Annual Performance-Related Bonus, Share Scheme, Life Assurance, Additional Holiday Purchase and Access to Wellbeing Resources.
Posted by Kerry Collins Recruitment Ltd • £28K/yr to £31K/yr
The company are now looking for a Customer Experience Team Leader to join their team based in Smethwick.
Kerry Collins Recruitment have a fantastic opportunity available for someone who has knowledge of Exports and previous team leadership experience within a manufacturing environment.
The customer has been established over 100 years, with offices across the UK and further afield too.
Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity.
We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client's Customer Support team.
Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
Are you devoted to delivering superior customer service with a passion for making a difference?
If that sounds like you, then we have your next new challenge waiting at the West Brom.