The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers.
Primary Purpose of Role
Up to £32,000 plus uncapped commission and excellent benefit package
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
A fantastic perm role for German native speakers at the heart of London city!
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
A fantastic perm role for German native speakers at the heart of London city!
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
As a Customer Service Executive, you will be responsible for cultivating and enhancing the Customer Journey across multiple touch points.
We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team.
If you are looking to challenge yourself in a fast paced, Luxury Beauty environment, where the customer experience is at the fore, then this is the job for you.
A fantastic, leading Top 100 National firm, known to us as a client for many years are keen to add an experienced Business Support Team Leaderto their already impressive London City Centre team.
As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.
We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care.
Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.