Are you looking for a customer service role that is more than just answering the phone?
Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer.
As a Team Manager within the Customer Services function, you will create, lead and manage a highly motivated and engaged team with the desire and ability to deliver excellence in customer experience.
About the role
This role offers a salary up to £32,000 including an up to 20% bonus, pension plan, employee discounts and flexible benefits; plus 31 days annual leave and six bank holidays.
Our client is one of the leading manufacturers in the country and is currently on the look out for Customer Service Advisor's who are passionate about helping people to join their operations team in the City Centre of Edinburgh ASAP on a full time permanent basis due to growth in this area.
Responsibilities
Accurate order processing.
Inbound calls from new and existing customer, answering their general enquiry, providing product information and preventing the need for unnecessary repeat contact.
Our client based in the City Centre of Edinburgh who are one of the UK's leading and largest wealth management firms in the UK are looking to add a Customer Service Executive to their Digital Channels Customer Service Team.
Our client offer award-winning personalised wealth management services that meet the varied needs of over 100,000 account holders, including individuals, charities, and pension funds.
Key Responsibilities
Handling incoming calls and mail from new and existing customers and resolving queries.