You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
A fantastic perm role for German native speakers at the heart of London city!
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service.
A fantastic perm role for German native speakers at the heart of London city!
The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia.
Our client, an AIM-listed global company are looking to hire an experienced, dynamic, and reliable Customer Service Team Manager that is looking to grow their experience and create a culture of excellence and integrity within their team - which currently is made up of 8-10 highly experienced Customer Service Associates.
THE GIG This isn't your typical customer care role.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
We are seeking a dedicated Customer Relations Coordinator to join our Membership & Customer Relations team.
Reporting directly to the Group Head of Membership & Customer Relations, the successful candidate will be responsible for administering and resolving customer complaints against GGF members efficiently and effectively.
This role involves acting as an intermediary between customers and GGF Members, ensuring fair and satisfactory resolutions to complaints while upholding the organisation's standards of service.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs.
This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries.
We are working alongside a leading property management company based in the West End of London and they are seeking an additional customer services advisor for their busy and friendly team.
This is a hybrid working role which will require you to attend the office two days per week.