The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for both our client and its customers.
Primary Purpose of Role
Up to £32,000 plus uncapped commission and excellent benefit package
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
Our client is looking for a Team Lead to support and manage a team of Event & CorporateTravel professionals who provide an outstanding and dedicated service to the companies clients
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
This role will be responsible for ensuring that the Customer Service Desk provides a seamless and efficient service to assist customers with their service requests and support needs.
This role will encompass all ownership and accountability for the Customer Service Desk function, and manage the individuals providing a blend of support within the Customer Service Desk.
Exciting opportunity for an enthusiastic, analytical, and strategic thinker to join a fast-growing, market leading IT partner.
As a Customer Service Advisor, you will be the first point of contact for customers, supporting them through an inbound contact centre via multiple channels.
Are you a naturally helpful and friendly person who enjoys speaking with customers and assisting them with their financial queries?
We have a fantastic opportunity for you to join a team operating within a critical function in the financial services industry.