We are currently seeking a talented and motivated Senior Customer Service Representative to join our team and play a crucial role in maintaining our high standards of customer service.
About Us: We are a dynamic and growing company dedicated to delivering outstanding customer experiences.
We pride ourselves on our commitment to quality and customer satisfaction.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a result of this growth, an exciting opportunity has become available for a Team Leader within our Contact Centre who will lead a team ensuring that a high standard of customer service is being delivered to all external and internal customers, while also ensuring Service Level Agreements (SLA's) and business targets are being adhered to and providing evidence where necessary.
The Calisen Group is in an exciting and strong position where we are seeing growth and development in all areas of the business.
This is a 6-month fixed term contract, working full time 37.5 hours per week on a rota between 8am 8pm Monday Friday & 8am 5pm 1 in 4 Saturday's.
Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity.
We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client's Customer Support team.
Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.
Hamilton Woods Associates are currently recruiting for Contact Centre Team Leader on behalf of an organisation to provide supervision to their out of hours call team.
The team provides emergency response to issues surrounding security, CCTV, door entry, ASB and repairs.
We are investing in a multi-skilled team of Operational Support Executives and are on the lookout for professionals with operational travel experience and a passion for customer service.
About the Role
Our Operations function is the engine room of our business.
Posted by Adele Carr Recruitment • £40K/yr to £45K/yr
A minimum of four years of experience in leading by example and fostering a team that consistently provides exceptional service and meets targets is essential.A practical, business-minded approach to problem-solving, along with strong reporting, negotiation, and communication skills, are vital for this rewarding role.
To excel in this position, you should have substantial experience in Credit, Collections, and Customer Service, with a demonstrated history of achieving excellent results in a B2B setting.