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UP TO £26K DOE EXETER CAREER PROGRESSION Our client, a prestigious high-end company, is in search of a Customer Services Advisor who is fluent in German and or Dutch. 38.75 hours a week, Monday to Friday, 09.00-17.30 Customer Services Advisor responsibilities: Receiving and making telephone calls in the relevant language Processing orders received via telephone or email Responding to and solving customer problems/queries/complaints Supporting and liaising with the Sales Representatives regarding queries relating to customer details, display products and inputting of orders Assisting customers with floor plans and quantity calculations Assisting in translating and checking translations for various departments such as marketing, goods-in and purchasing Customer Services Advisor requirements: Be fluent in German and/or Dutch and be competent in formal writing skills in German and English Have proven customer service and administration experience Strong IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook An ability to work independently and within a small team Customer Services Advisor benefits include: Contributory pension scheme 23 days holiday (increasing to 26 days with service) plus public holidays Free onsite parking Staff discounts Death in service cover Medicash Healthcare Cash plan (including shopping, travel, and gym discounts) Structured training Potential for career progression Air-conditioned offices Note on Sponsorship: We regret to inform that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship. Recruitment consultant: Georgia Parkhouse Ref: 10426
Customer Service Coordinator/Administrator Exeter outskirts Permanent £27k - £28k Do you want to work in a stunning location on the outskirt of Exeter close to good transport links? A fantastic role offering fabulous benefits, brand new modern offices/Facilities and a chance to grow within the Housing industry! You will be working within the Customer Service team to assist customers with defects and aftercare on their properties and providing a high level of customer service at all times. Responsibilities: Liaison and coordinating contractors & maintenance teams to provide support to properties Speaking with customers reporting defects / creating reports Booking in appointments and keeping customers informed at all times Raising work schedules and using the Coins systems One day a week to provide more Administration support for the team Occasional site visits if needed Experience required: Proven experience working within a customer focused role Ideally worked within Housing/Construction sector but not essential Good IT skills & knowledge of the Coins system ( training can be given ) Experience within administration Team player, excellent communicator Good telephone manor and problem solver The client are offering a competitive benefits package and lots of benefits to include provide medical insurance, access to purchase additional holiday, share scheme, cycle to work and lots more. Working within a well-established company and having the opportunity to progress within the Housing sector.