About the Role: On behalf of our esteemed client, we are seeking a motivated and experienced Customer Service Representative to join their team on a temporary basis for maternity cover, with the potential for contract renewal.
This role is critical in ensuring the efficient handling of customer enquiries, providing accurate quotes, and maintaining excellent service standards through both phone and email communications.
About the Role: On behalf of our esteemed client, we are seeking a motivated and experienced Customer Service Representative to join their team on a temporary basis for maternity cover, with the potential for contract renewal.
This role is critical in ensuring the efficient handling of customer enquiries, providing accurate quotes, and maintaining excellent service standards through both phone and email communications.
Key Responsibilities
Respond promptly to customer enquiries via email and telephone.
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year.
The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.
Adecco UK Ltd are recruiting for a Customer Service Representative to work in a Business to Business environment providing support a PPE Company based in Melton.