A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells.
As a CSR, you'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients.
General
We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team!
With quotations and specifications enabling you to deliver high levels of customer service across the globe.
This is a key role ensuring strong relationships are built with external customers, providing technical assistance
Our client is a market-leading global provider of mission-critical flow control and instrumentation solutions for the industrial actuation and flow control markets.
About the Role: On behalf of our esteemed client, we are seeking a motivated and experienced Customer Service Representative to join their team on a temporary basis for maternity cover, with the potential for contract renewal.
This role is critical in ensuring the efficient handling of customer enquiries, providing accurate quotes, and maintaining excellent service standards through both phone and email communications.
Key Responsibilities
Respond promptly to customer enquiries via email and telephone.
Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year.
The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.
My global pharmaceutical client, based in Berkshire, are looking for a Dutch Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.