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Our client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: End-to-End CIR Management - handling customer issues related to billing, collections and complaint management - this includes disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints. Partners with customers and internal clients such as the quality teams to resolve delinquent and disputed accounts. Working independently, performs vigorous collection activity on past due accounts within generally defined credit policies and procedures through extensive telephone, email communication. Must be able to work and handle sensitive/confidential financial data. Efficiently build credibility and trust with customers and businesses through timely and accurate CIR resolution processing. Knowledge and use of SAP & Salesforce systems. Maintain and remain current with all SAP training and certifications. Interprets policies and regulations, investigates problems, and communicates with other departments and providers to research and resolve issues, identify and implement service solutions. Your Skills and Expertise To set you up for success in this role from day one, the client requires (at a minimum) the following qualifications: Strong customer facing skills, Maintains a professional, positive, and tactful demeanor with clients and customers. Minimum one years of customer service, finance, supply chain or sales experience. Bachelor's degrees or higher from preferable business, economics but other degrees are accepted. Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills. Develops and broadens negotiating and influencing skills. English language capabilities and additional language a plus Additional qualifications that could help you succeed even further in this role include: Experience with customer service processes and systems - SAP and Sales Force. Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles. For current employees, internal transfer restrictions may not apply. For more details, contact your local recruiter/HR team. Work location: Work Your Way Eligible (Employee choice to work remote, on site, or hybrid Hours - 40 hours per week Monday to Friday Salary, Indicative pay rate: 18.12 GBP per hour Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
This is a key role ensuring strong relationships are built with external customers, providing technical assistance with quotations and specifications enabling you to deliver high levels of customer service across the globe. Client Details Our client is a market-leading global provider of mission-critical flow control and instrumentation solutions for the industrial actuation and flow control markets. These include oil and gas, water and wastewater, power, chemical process and industrial applications. Customers rely on us for innovative, high quality and dependable solutions for managing the flow of liquids, gases and powders. We help customers around the world to improve efficiency, reduce emissions, minimise their environmental impact and assure safety. Description Reporting to the Customer Service Team Leader, in this role you will be working in a small team working closely with External Sales Teams and Engineering departments. In this role you will be responsible for providing exceptional levels of customer service, produce sales quotations, pre-qualification documents, technical proposals and other forms of information required by the customer and progress outstanding quotations within pre-agreed timescales and report accordingly. This role would suit a person who has experience within a customer service environment and is looking to progress their career within technical sales. Profile Experience of working to technical specifications Experience of dealing with customer quotations Can provide exceptional customer service Good communication skills Has a proactive can-do approach Has good accuracy and attention to detail Is a strong multitasker Job Offer Salary up to £34,000 (Dependent on Experiance) 10% Bonus on completion of Contract Pension Hybrid Working
Client Service Representative Chester 12 Month Contract £55,000 per annum (PAYE) The Role My high-profile banking client is seeking a dynamic and experienced Client Service Representative (CSR) to join their team. In this role, you will serve as the main point of contact for a prestigious clientele dealing in Futures & Options and OTC clearing. Your primary responsibilities will include providing exceptional client support, managing trades and positions, and handling inquiries across the derivatives space. This position demands outstanding customer service skills to enhance overall client relationships. This is a hybrid role 3 days a week office based and 2 days a week remote, Monday to Friday 08:00 - 18:00 (some weekend work may be required). Key Role and Daily Tasks Act as a subject matter expert for client queries regarding trades, positions, lifecycle events, and product offerings. Serve as the central point of contact for clients, conducting research and internal outreach to address client queries and escalations. Coordinate outreach efforts and understand clients' intentions regarding trading activities and options expires. Facilitate client requests for additional access to relevant platforms and portals. Establish regular dialogue with internal teams and keep them informed of client concerns and product requests. Conduct frequent meetings with priority clients to discuss metrics, outstanding issues, and strategic industry focus areas. Collaborate with Client Service Relationship Managers to prioritise and resolve client issues effectively. Work with clients to promote self-service opportunities and streamline processes. Maintain accurate client profiles and contact information. Skills & Qualifications Strong communication and leadership skills with the ability to interact effectively with clients and internal stakeholders. Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously. Demonstrated ability to work independently, take ownership of tasks, and evaluate risk elements effectively. Proficiency in Microsoft Excel, Word, and PowerPoint. Experience in client execution and clearing for futures and derivatives products on global markets. Knowledge of industry rules, regulations, and common business practices. Experience with GMI and other systems associated with cleared Futures and Derivatives (preferred). Experience working in a global environment with outsourced partners (preferred). In-depth knowledge of the margin process for futures and options. Ability to drive innovation and unique solutions. Experience in collaborating with diverse viewpoints to determine the best path forward. Commitment to challenging the status quo and promoting positive change. Belief in the value of diversity to meet the diverse needs of clients and employees. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.