________________________
___________________
__________________
_____________________
_____________________
_____________________
_____________________
________________________
_________________________
_____________________
Our client is seeking a Customer Service Executive to work as the primary contract for the UK customer interaction. You will be responsible for managing orders, resolving customer complaints, responding to phone call and email requests and ensuring that the customers and consumers receive a premium service comparable to the luxury positioning of the company brand. Primary Duties will include: Customer Order Management/Sales Administration Processing email and telephone Sales Orders accurately in ERP system. Processing and verifying Shopify / Amazon orders on customer platforms and ERP system, ensuring accuracy and reporting data discrepancies. Calling / contacting Customers for Proforma payments where applicable and processing payments. Raising delivery notes and liaising with 3rd Party Logistics Providers to ensure orders are despatched to schedule and tracking information is available where required. Managing customer invoicing/credit processes, ensuring documentation is on time and accurate. Resolving customer and consumer enquiries via email and telephone, ensuring professional communication and satisfactory resolution. Processing product samples for influencers, media etc. Customer Service / Replacement Parts Manage customer and consume requests for spare/replacement parts, accurately maintaining information in the relevant tracking platforms. Manage a small stocks of spare parts or ensure alternative solutions are available. Switchboard Primary responder to inbound calls. Experience You have experience in a similar customer service and admin role and you will have experience of order processing and communicating via email and telephone. You will have demonstratable success of resolving customer issues and any experience within online retail would be an advantage. Competencies Highly proficient in written and spoken English. Proficient in the use of Microsoft software, Outlook & Excel. Strong numerical skills with an attention to detail. Self-motivated and results driven with an ability to work well in a small team. Sage 200 ERP software a benefit. Monday - Friday, 9am - 5.30pm and Work from home on a Friday £25.000P.A. Our client provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, age, or medical history. ability, sexual orientation, marital status, parental status, age, or medical history.
We are seeking a Customer Service Representative who is a true champion of customer support. The ideal candidate will have a genuine passion for customer service, fantastic communication skills, and the ability to multitask effectively. We are committed to providing our customers with the best possible experience across multiple channels, including phone, email, and LiveChat. Fun and collaborative working environment. Competitive salary, plus bonus. Free parking. Hybrid working available. Day to Day of the role: Manage a high volume of incoming contacts with empathy, patience, and accuracy. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customers through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, offer appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, process customer accounts, and file documents. Collaborate with business partners where appropriate. Go the extra mile to engage customers and act as a Brand Ambassador for the company. Required Skills & Qualifications: Excellent communication skills, both verbal and written. Strong attention to detail. Ability to work well in a team and maintain a strong customer focus. Prior experience in a customer service environment is highly desirable. Affinity with technical product support. Multilingual abilities are a plus.