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Customer Service Professional Do you have a passion for customer service? Is putting your customers' needs at the heart of everything that you do? Are you looking for a new and exciting role? If so, this could be a fantastic opportunity for you. Permanent Role Hours: 38.75 hours per week. You'll need to be fully flexible between 8am and 8pm on Monday to Saturdays, and between 10am and 4pm on Sunday Working pattern: Hybrid (2/3 day split) - the flexibility to work from home and learn from Colleagues in the office £24,180pa Bonus & Incentivised Performance Bonus Proud to be a Top Employer 2024, our client is part of a global bank, providing simple and straightforward consumer finance solutions, working with many well-known retailers and brands, to help their customer finance their purchases responsibly. As Customer Service Professional you will: Be the first point of contact for customers via phone and email Update internal systems Ensure that interactions with customers provide the best experience possible You'll need to empathise and engage with customers, building rapport and providing a solution to ensure that interactions with customers provide the best experience possible. In return, our client will offer the successful Customer Service Professional: 28 days annual leave inclusive of bank holidays (plus an additional day every year up to 5 years of service) Opportunity to buy additional annual leave The opportunity to earn a monthly bonus A range of benefits which you can choose from to suit your personal needs ranging from travel, gym discounts, restaurant cards to various health care products Regular incentives and rewards Continuous training and development Apply now to hear more!
My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors. You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership. You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey. You will uphold our company values and handle all franchisee queries in a professional, consistent manner and in line with the Operations Manual and Ensure smooth and timely completion of administrative aspects of Franchisee and end-customer working relationships. This is a Full time, onsite £24-25k, plus company benefits. Duties of the Customer Service Coordinator: Handle incoming calls, emails, WhatsApp, and other social media messages in a professional, friendly manner within given timescales and in-line with company procedures. Deliver a 1st line resolution to customers' sales, technical, marketing, and national account queries. Manage orders through the franchisee order portal, producing all necessary documentation for shipments and handling haulier logistics and queries relating to franchisee orders and deliveries. Process and distribute all national account portal orders, emailed purchase orders and new launches, ensuring that all orders are delivered to time and quality. Handle complaints to resolution using Sage CRM to record all information and track progress. Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, service and local success stories and record in Sage CRM. Page 2 Customer Service Coordinator Jan 2023 Liaise with internal departments to resolve operational issues and deliver franchisee feedback to improve internal processes. Administer invoices, credit notes and month end processes. Maintain the information on the order portals, websites and databases using Word Press, Magento and access database systems. Provide up-to-date, market relevant, technical and product information to franchisees, customers, and internal staff. Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support service to the franchisee network. Management of departmental product, technical and specialist knowledge management systems ensuring the capability to give accurate and real time information to all our customers. Set-up special order requests, raw materials and product concept requests and communicate decisions. Make valeting course bookings, take payment, and liaise with stakeholders when required highlighting any concerns with course occupancy. Individual management of allocated projects and tasks. The Ideal candidate should possess: Excellent communication and interpersonal skills Friendly and professional telephone manner Ability to communicate with people at all levels. Team orientated & Self-motivated. Able to deal with customers in a calm and composed manner. Highly motivated with a positive attitude Please click "APPLY" or call Ruth Flukes on for more information or email
Do you hold current Customer Service experience? Are you looking to join part of a small, friendly team within a niche industry sector? Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia. They re looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. Salary: c£25,000 Start: ASAP Location: Redhill (own transport is required due to rural location) Hours: Monday to Friday, 09:00 to 17:00 Benefits: 24 days holiday bank holidays, Workplace pension, private medical scheme and discounted health and wellbeing tests. Interested? Here's more ... You will play a significant role in the organisation's development and in turn, will have the opportunity for career development and on-going learning. Reporting to the Customer Service Manager, they are looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment. Responsibilities include: Support their clients via telephone and email via the client management system. Ensure all email enquiries are responded to within 24hrs of receipt. Administer and monitor the order processing system. Accurate record keeping on the client management system. Download and record patient results from laboratory partners accurately and on time. Handling sensitive data in accordance with data protection regulations and maintaining confidentiality. Providing practitioners with their patient's results. Ad-hoc office duties. Do you have the required attributes? Demonstrable experience working in a similar role. Excellent call handling and telephone skills. Superb customer service skills. Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems. Thorough attention to detail and excellent organisational skills. Solid time management skills with the ability to prioritise and multitask. Excellent communication and problem-solving skills. A rational thinker under pressure. A strong team player with the ability to work independently using their own initiative. Skills: Customer Service, sales order processing, CRM, Customer care, admin, account handler For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Job Vacancy: Multilingual Customer Service Professional Location: Norwich, Norfolk, United Kingdom Our client is a dynamic and fashion-forward brand, known for our innovative designs and commitment to exceptional customer service are expanding their global presence, seeking a passionate and multilingual Customer Service Professional to join their team. The Role: As a Customer Service Professional, you will be the first point of contact for our customers, providing support and delivering a superior service experience. You will play a crucial role in maintaining our reputation for customer satisfaction and brand loyalty. Key Responsibilities: Provide timely and accurate responses to customer inquiries via phone, email, and live chat. Resolve product or service problems by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. Maintain customer records by updating account information. Contribute to team efforts by accomplishing related results as needed. Handle customer orders, returns, and exchanges with a friendly and professional demeanour. Requirements: Proficiency in French and/or other languages in addition to English. Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. A passion for fashion and a keen eye for the latest trends. What's in it for you? A competitive salary with performance bonuses. Opportunities for professional development and career growth. A vibrant and supportive team environment. Staff discounts on our latest collections. Flexible working arrangements / Hybrid Interested? If you are a customer service superstar with a flair for languages and a love for fashion, please apply online or send your CV to .
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTION In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE Customer service experience is essential. The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. The ability to work in a fast-paced environment. Able to adapt to change. Can take responsibility of own product knowledge. Able to communicate at different levels throughout the business. About the client The only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart. They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally. They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FAR INDMANJ