Page Group are working with an esteemed client who are now looking for a Customer Service & Support Manager to join them at their Wakefield based offices
Description
Full oversight and responsibility for Customer Service function (circa 7fte).
We seek a Service Desk Manager to lead a 24/7 service desk team, ensuring efficient handling of service requests and incidents while maintaining high customer satisfaction and meeting SLAs.
Key Responsibilities
Lead the 24/7 service desk team, managing incidents, requests, and problem resolution.
In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
The Registered Services Manager will lead the operational management of our Supported Living Services.
We are looking for a caring, dynamic and highly motivated Manager to join the team as a Registered Services Manager working across Blackburn with Darwen and East Lancashire Supported Living Services.
You must be an accomplished practitioner with management skills and have experience and knowledge of working within the social care sector in support of people with learning disabilities and mental health needs across multiple services.