My client is looking for a Customer Service Coordinator based in Lichfield, you will report to the Head of Customer Services and provide world-class customer service support function to Franchisees and customers across all market sectors.
You will be required to understand the franchisee's business objectives and the support they will require at various stages of the company's journey.
You will be required to build and develop strong working relationships with the Franchisees, promoting a collaborative and mutually respectful partnership.
Reporting to the SOC Customer Service Manager, you will be responsible for managing and developing client relationships and bring onboard other partners or end users to grow revenue
Responsibilities
Create and own Account Management plans for 3rd Party Installers and SOC Clients.
Initially, you'll be joining as a Sales Order Processor to cover a period of maternity leave, which will give you a good grounding to take the step up to Internal Sales Coordinator, a position you'll begin once the period of maternity has ended.
A progressive position, this is a fantastic opportunity for a sales-orientated Administrator who is looking for an opportunity where they can progress into a sales role.
Based in Birmingham, this unique manufacturer has been established for over a century and works with big-name brands across the country and even further afield!
On the back of its success and growth, they are now seeking a Service Coordinator to join the Team.
The business is family owned and utilises the latest technology and innovative manufacturing systems with an extensive customer portfolio across the UK.
A multi-award-winning manufacturer of consumable goods who have been operating for over 60 years and supplying bespoke equipment internationally across 70 countries.