As our clients Customer Services Manager, your role is responsible for the development and delivery of a Customer Service Strategy that puts the customer at the heart of their payroll solution business.
Representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement.
Please note we are looking for a candidate that has worked in the PAYE Umbrella sector.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
PURPOSE SUMMARY
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
Due to increased business, an exciting opportunity has arisen to join one of our respected clients as a permanent Customer Service Advisor within their Customer Servicesdepartment in Hornchurch.
This role would suit a hardworking, driven, reliable candidate who is confident speaking on the phone as the majority of this role will be answering the phones and dealing with customer queries.
Duties
Communicating internally important feedback from customers.
They re looking to employ a highly driven Customer Services Specialist to join the team at an exciting time of growth and development.
Our client has an impressive portfolio of products and partners with some of the leading research laboratories to offer well researched tools to support their patients in reaching health & wellbeing across the UK, Europe, The Middle East and Asia.
Do you hold current Customer Service experience
Are you looking to join part of a small, friendly team within a niche industry sector?
Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.