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A fantastic opportunity has arisen for a Customer Service Administrator to join our clients brilliant team in Blackpool FY4 Customer Service Administrator Salary: £24654 Customer Service Administrator Hours of work: 10.30am - 7.30pm monday to friday and every other weekend, either saturday or sunday Customer Service Administrator employee benefits 25 days holiday BH Free parking Full Training Uniform Employee benefit scheme Customer Service Administrator roles and responsibilities include: Receiving incoming calls Obtaining and accurately recording order numbers Progress chasing job sheets Inputting data on to the in house Web based system (no experience needed, full training will be given) with attention to detail Allocating jobs to relevant service providers. Filing job sheets awaiting order numbers by relevant service providers Deal with any queries or issues Perform general ad-hoc clerical and admin duties Customer Service Administrator skills required: Be an excellent communicator Have the ability to work under pressure paying strict attention to detail Be a team player, flexible, organised Have a good standard of numeracy and literacy, and IT competent (MS Office) This would be suitable for with people with experience in: Call centre Customer service Administration Hospitality This role is commutable for people in Blackpool, Singleton, Hambleton Lytham, Bispham, Layton, Poulton le Fylde, Kirkham, Preston etc Join their team! To apply, Click apply now, we look forward to receiving your application. The Recruitment Co are an equal opportunities employer. CPBlackpoolAdmin The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day's appointment sessions Carry out reminder calls to customers for appointments Monitor session progress and backfill appointments where necessary Identify additional support with other sites where necessary in management of the appointment session Work collaboratively with other Assessment Centres, teams, Team Leaders and Health Care Practitioners to ensure cohesion within unit and work flow progression Welcome and greet customers on arrival whether this be Face to Face, via telephone or video link Arrange travel for customers who require assistance in getting to their appointment Provide a professional outstanding service to customers in line with CHDA vision and values Assist customers with completion of forms, including expense claims, inline with COVID19 guidelines Prepare and maintain rooms and equipment to ensure they are ready for the Health Care Practitioner and Customer Complete daily checks to ensure all completed assessments have been closed down and moved on to prevent a delay with the customer journey Work closely with the Team Performance lead to ensure the sessions run smoothly and to time Effectively communicate with external stakeholders such as General Practitioner surgeries, Hospitals, Interpreting services and Department of Work and Pensions Co-ordinate incoming and outgoing post, ensuring All files are checked to ensure they have arrived at the correct AC. Forwarding on any files to the correct AC. Carry out stop and searches for any missing customer files Update records accurately using in house computer system Provide cover at other sites on occasion General administrative duties Daily test of Solo Protect device, designed to protect employees Regularly test of panic alarms designed, to protect employees Regular WIP checks (Fortnightly) Maintain and order stationary, including keeping all reception leaflets and information up to date Prepare and distribute confidential customer documentation securely across different teams within CHDA Arrange and set up additional equipment for Health Care Practitioners Please note this job description is not exhaustive. The duties and responsibilities referred to are an outline only and may be changed from time to time in accordance with the needs of Centre for Health and Disability Assessments, subject to review in conjunction with the post-holder. Qualifications & Experience Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above IT literate, with good Microsoft Office skills Experience in dealing with both internal and external stakeholders (preferred not essential) Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems Individual Competencies Demonstrable experience in an administrative or customer service position Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearly and accurately Able to manage filing in a clear and logical structure, writing/typing information in a clear understandable level of English and ensuring relevant information is documented in a consistent manner Able to demonstrate prioritisation skills when multi-tasking Ability to deliver work to set targets and specified standards Self motivated: Ability to work unsupervised and use own initiative Ability to remain calm in difficult situations A positive enthusiastic approach to solving problems Proven ability to make logical and solid decisions Flexible and adaptable to meet the needs of the business and our customers Key Contacts & Relationships Internal Performance Director Performance Manager Assessment Centre Manager Team Performance Lead Healthcare Professional Resource Manager Business Support Manager Service Delivery Lead Local Health and Safety Advisor Customer Relations Team External DWP Performance Manager DWP Colleagues (SPoC) Local customer support groups Local GP Surgeries Private travel supplier Interpreting services EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Sales Support Analyst Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Sales Support Analyst to join their team. You will be required to provide excellent standard of sales administrative support, effectively maintain and improve procedures to track and progress sales enquiries from initial contact to order. Duties will include Provide proactive assistance and support to the sales team. Manage the Sales Admin, Office and Sales inbox. Qualify telephone and email enquiries, directing accordingly. Accurately capture and process all orders in Starks customer management system (CRM), billing systems, and management information systems as necessary. Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive. Act as a filter for all new business ordered, additional work requested, cancellations to works raised and any other changes. Identify issues with and errors in order data and if unable to resolve, escalate to Team. Prepare sales letters, quotations for products and services and tender documents and file accordingly. Carry out transactional sales of goods and services, including maintenance agreements. Manage and monitor in-house consoles to ensure prompt response to jobs raised. Create new, and manage existing, monitoring statistics reports within Microsoft Excel. Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate. Carry out regular audit report for framework procured sales. Proactively updating and creating process documents. Maintain and circulate price lists, product overviews, and master quotations. Monitor and maintain sales order value spreadsheet and update commission records as required. Skills/Experience Identify areas of improvement across existing processes such sales orders, maintenance required, logging enquiries etc. Consistently professional, confident and calm even in challenging situations. Demonstrate a customer focused approach; and an expectation of others to do likewise. Supportive and helpful team player with a flexible and positive attitude. Proactively share knowledge, skills and experience with others to increase team performance. Deliver a high volume of quality work on time. Highly organised with good attention to detail Prioritise work well