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Customer Service - Claims & Complaints Adviser, Reading: This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries. Client Details Customer Service - Claims & Complaints Adviser, Reading: My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster. Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand. Modern Offices close to main public transport network. Description Customer Service - Claims & Complaints Adviser, Reading: All areas of B2C Customer service, including dealing with complaints and claims Handle all calls and correspondence with professionalism Conducting thorough and prompt investigations while leveraging available resources to achieve effective, timely, and personalised resolutions. Receive inquiries, including requests for information, complaints, related to products, and continuously enhance specialised knowledge. Cultivate relationships with sales team, involving them in customer-related matters, and ensure that all goodwill gestures are individualised, tailored to address customer inconveniences. Profile You will understand that this role deals with complaints and you will be happy doing this sort of job and have the reliance to be successful. Empathy: A good customer service adviser should demonstrate empathy and understanding towards customer's concerns and complaints, showing that they care about the customer's perspective. Active Listening: You will be skilled in active listening, paying close attention to the customer's issue and asking relevant questions to fully comprehend the problem. Problem-Solving: Effective problem-solving abilities are crucial to address complaints and find suitable resolutions that meet the customer's needs. Communication: Clear and concise communication is essential, ensuring that the adviser can explain solutions and updates in a way that customers can easily understand. Patience: Dealing with complaints can be challenging, so patience is vital to remain calm and professional, even when faced with frustrated or upset customers. Responsiveness: A good customer service adviser should be prompt in their responses, acknowledging complaints and working diligently to resolve them in a timely manner. Job Offer Salary of circa £25,000 - £27,000 Free parking Opportunity to work within a highly respected luxury brand Competitive starting salary, with great career opportunities Sociable working hours Small, fun, friendly highly motivated team
"This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call. No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential. Key skills. Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging "Treating Customers Fairly" Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
Customer Service Advisor Salary £23,088 Permanent Start date the 1st of July 2024 Full-time Shift work between 08:00 - 18:00 Monday - Friday Hybrid working Based in Basingstoke REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with strong communication skills. As a Customer Service Advisor your duties will include but are not limited to: Deliver first point of contact resolution in line with targets and service levels. Take ownership for ensuring the Company Values are core to everything you do in order to work together and achieve our goals. Have a flexible approach to meet business needs. Have a positive attitude towards change to enable you and your colleagues to act quickly. Take ownership & accountability for actions taken. Be willing to build good working relations throughout the business. Adept at dealing with both inbound and outbound calls in line with call routing and call blending strategies. Handling multiple points of customer contact. If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office. To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.