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We are seeking a Customer Contact Advisor to join our clients Contact Centre team. This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email. Day-to-day of the role: Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support. Take full ownership of customer queries, getting to the heart of the issue to find the right solution. Consistently going the extra mile to ensure customer satisfaction. Tackle challenges creatively and meet targets with enthusiasm. Collaborate with colleagues across the business to deliver a first-class service. Continuously seek ways to improve processes for the benefit of colleagues and customers. Quickly learn and efficiently use a variety of computer systems. Maintain resilience and composure under pressure, turning challenging situations into positive outcomes. Required Skills & Qualifications: A passion for customer service and a desire to make a positive impact on customer experiences. Target-driven with a love for overcoming challenges. Creative problem-solving skills. Strong teamwork capabilities. Proficiency with computers and the ability to learn new systems quickly. Resilience and the ability to handle pressure with a positive attitude. If this sounds like something for you, please click apply today!
Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact center/helpdesk or office-based customer service environment then this could be the role for you. In this role you will be Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry. Following up complex customer enquiries to ensure they are resolved Scheduling engineers to attend site Carrying out administration tasks required that relate to resolving customer contact. Capturing and updating relevant customer information on systems as required. Experience and skills required Previous call centre experience or similar front line service experience. Evidence of customer service soft skills including empathy and taking ownership. Ability to adhere to scheduled timescales/rota. Hours - Monday to Friday 8.30am 5.00pm