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Job Title: Customer Contact Advisor Salary: £14.43 PAYE Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Eastleigh, SO50 Start Date: ASAP Join our client's dynamic team as a Customer Contact Advisor, where you will be at the forefront of delivering exceptional customer service. Your role is pivotal in ensuring customer satisfaction by handling various types of contact and resolving inquiries efficiently. Key Duties and Responsibilities: Provide front-line service for customer inquiries via telephone, face-to-face, and digital channels. Resolve 80% of customer inquiries at first contact, ensuring prompt and effective responses. Accurately diagnose and process maintenance defect or repair reports, coordinating with contractors for effective resolutions. Handle anti-social behaviour concerns, logging details, providing advice, and confirming actions in writing. Manage tenancy issues and rent inquiries, ensuring clear communication and resolution of any arrears. Schedule appointments for surveyors, housing/income officers, and contractors. Follow up on complex inquiries to ensure high standards of resolution. Adhere to assigned rotas, scheduled timescales, and break times to maintain service levels. Perform necessary administrative tasks related to customer contact resolutions. Provide consistent service to both customers and staff by staying updated with company policies and procedures. Utilise quiet times for personal development and knowledge enhancement. Maintain accurate customer information in systems and offer service improvement suggestions. Knowledge, Skills, and Experience Required: Previous experience in a call centre or similar front-line service role. Proven ability to meet contact handling targets. Strong customer service skills including empathy and ownership of inquiries. Ability to adhere to scheduled rotas and maintain calm in challenging situations. If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to
We are seeking a Customer Contact Advisor to join our clients Contact Centre team. This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email. Day-to-day of the role: Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support. Take full ownership of customer queries, getting to the heart of the issue to find the right solution. Consistently going the extra mile to ensure customer satisfaction. Tackle challenges creatively and meet targets with enthusiasm. Collaborate with colleagues across the business to deliver a first-class service. Continuously seek ways to improve processes for the benefit of colleagues and customers. Quickly learn and efficiently use a variety of computer systems. Maintain resilience and composure under pressure, turning challenging situations into positive outcomes. Required Skills & Qualifications: A passion for customer service and a desire to make a positive impact on customer experiences. Target-driven with a love for overcoming challenges. Creative problem-solving skills. Strong teamwork capabilities. Proficiency with computers and the ability to learn new systems quickly. Resilience and the ability to handle pressure with a positive attitude. If this sounds like something for you, please click apply today!
Our client is looking for an experienced customer service advisor to join their busy team. If you are available immediately and have previous customer service experience in a contact center/helpdesk or office-based customer service environment then this could be the role for you. In this role you will be Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry. Following up complex customer enquiries to ensure they are resolved Scheduling engineers to attend site Carrying out administration tasks required that relate to resolving customer contact. Capturing and updating relevant customer information on systems as required. Experience and skills required Previous call centre experience or similar front line service experience. Evidence of customer service soft skills including empathy and taking ownership. Ability to adhere to scheduled timescales/rota. Hours - Monday to Friday 8.30am 5.00pm