Lead, support and develop a team of Customer Service Advisors.
General
Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client on a remote work from home basis
As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.
This is a busy role where Customer Service plays a pivotal role to maintain high customer satisfaction levels.
Our client, a well-established organisation is seeking a Customer Service Executive to join their thriving team.
If you can put customers first, problem solve and resolve issues quickly and efficiently, coupled with being a skilled communicator with high standards and a proactive approach, we would love to hear from you.
SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools.
Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment.
Posted by Hays Specialist Recruitment Limited • £15.72/hr
Working within the Customer services team you will be supporting the team to answer incoming telephone calls and emails which could be about matters such as: changing/amending direct debits/updating tenant information/ logging repair requests and creating work orders, taking payments.
Working for a local charity providing vital support to the operations and customer services team.
You will also help support the team with various administration tasks which will include, managing 3 inboxes, downloading the out of hours report in the morning and actioning any follow up required, supporting benefits and universal credit portals, liaising with surveyors for inspection orders, creating purchase order numbers, updating housing management systems, and any other administration tasks to fully support the team.
SGS provide the world's most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools.
Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
At SGS, we believe in rewarding our employees for their hard work and commitment.